Support
Dear customer,
We inform you that the general conditions of sale, reported below, indicate, in compliance with current regulations to protect the consumer, the conditions and methods with which to proceed with the online purchase on the website of NATALE NARDELLO & FIGLI S.R.L. , now referred to as the Seller, of the products of your interest in a safe, easy and convenient way. We therefore invite you to read and accept them in order to proceed with the purchase.
These general conditions of sale regulate the sale of products marketed by the Seller to consumer users and to users acting for purposes relating to business activity.
These general conditions have effective from the date of acceptance of the same by the customer on the site, which is valid for all purposes as acceptance pursuant to art. 1341 of the civil code.
The company reserves the right to modify these general conditions of sale at any time by reporting them on the site.
Any contractual or extra-contractual liability on the part of the company for direct damages is excluded or indirect to people and/or things caused by non-acceptance, even partial, of an order.
The purchase of products occurs by accessing the site and registering. For each of the products, a description containing their main characteristics is available on the site. All information supporting the purchase is to be understood as simple generic information material.
It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in colour, dimensions, accessory products shown in the figure.
The correct receipt of the order is confirmed by the Seller via an automatic response via e-mail, sent to the e-mail address communicated by the customer at the time of registration. This confirmation message will contain an "order number", to be used in the case of any communication with the company. The message will contain all the data entered by the customer who undertakes to verify its correctness and promptly communicate any corrections.
In the event of non-acceptance of the order, the seller guarantees timely communication to the customer.
All prices on the site are intended as public prices and, therefore, include VAT.
Prices may vary without notice and the the only correct price is the one indicated at the time of order confirmation.
On certain products, subject to price promotions, the seller reserves the right to accept orders by reducing the quantity, subject to communication and acceptance by of the customer, failing which the order will be considered canceled.
In cases of purchase of the goods with "credit card" payment method, simultaneously with the conclusion of the online transaction, the reference banking institution will only authorize the commitment of the amount relating to the purchase made. The amount relating to the goods shipped, even partially, will actually be charged to the customer's credit card only upon delivery of the ordered material to the courier.
For further information or to receive support, you can contact the courier directly. seller or the Customer Support team at no. telephone at the times indicated, the cost of the call may vary depending on the operator chosen.
The goods will be sent only after acceptance of the order and receipt of the credit.
In the event of cancellation of the order, either by the customer or in the case of non-acceptance of the same by the seller, the order will be canceled and the committed amount will be released (the release times depend exclusively on the banking system ). Once the transaction has been cancelled, the seller cannot be held responsible for any damages resulting from the release of the committed amount by the banking system.
The seller reserves the right to request additional documents from the customer proving ownership of the credit card. If the documentation is not sent, the seller reserves the right not to accept the order.
The security of transactions is guaranteed by a data encryption system (SSL) and direct, protected and certified connections.
For each order placed, the seller issues a sales document for the material shipped. For the emission of the invoice, the information provided by the customer at the time of the order is valid. The customer can request a copy of the invoice or tax receipt within three months of issue.
Delivery costs are borne by the customer and are indicated when placing the order. No responsibility can be attributed to the seller in the event of a delay in processing the order or in delivering what was ordered. At the time of delivery the customer is required to check:
- that the packaging is intact, neither damaged, nor wet, or otherwise altered;
- that the number of packages corresponds to what is indicated in the delivery document transport.
Any damage to the product or packaging or the mismatch of the indications must be immediately reported to the courier by placing a WRITTEN CONTROL RESERVE on the courier's proof of delivery. Once the courier's document has been signed, the customer will not be able to make any objection regarding the external characteristics of the delivered items.
In the event of failure to collect the material in stock at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the customer at the time of the order, the order will be cancelled.
See details “Right of Withdrawal”
See details “Legal Guarantee”
See details “Information on the processing of personal data”
The sales contract between the customer and the seller is concluded in Italy and governed by Italian law. Unless otherwise established, Italian law on the matter applies.
For the resolution of civil and criminal disputes arising from the conclusion of this remote sales contract, if the customer is a consumer, i.e. a natural person who purchases the goods for purposes not related to one's professional activity, or does not make the purchase indicating a VAT number reference in the order, the territorial jurisdiction is that of the relevant court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller's registered office.
If you buy with Afterpay or Paypal you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l. (only for Afterpay), to related parties and their assignees, and who authorizes such assignment.
